Shipping Policy

At VITA LUNA, we are committed to ensuring that your shopping experience is smooth and hassle-free, from the moment you place your order to the moment it reaches your doorstep. We carefully process each order with attention to detail and quality, aiming to dispatch all orders within 3 working days. This processing time allows us to prepare your items, verify their quality, and ensure they are packaged securely for safe delivery.

Shipping within Malaysia typically takes 2–3 working days, depending on your location. Please note that this estimate excludes weekends and public holidays, which may occasionally affect delivery times. Once your order is shipped, you will receive a detailed shipping notification email containing the carrier information, tracking number, and any available tracking options so that you can monitor the progress of your parcel at every step.

If you have any concerns or need further assistance regarding your shipment, our customer service team is readily available. You can contact us directly at hello@vitaluna.com, and we will provide you with the most up-to-date information about your order, ensuring you have peace of mind while waiting for your products to arrive.

Defective or Incorrect Items

While we take every measure to ensure that all orders are fulfilled accurately and meet the highest quality standards, we understand that occasionally issues may arise during processing or delivery. If you receive a defective or incorrect item, please notify us immediately by sending an email to hello@vitaluna.com. Our dedicated team will review your case promptly and provide clear instructions to resolve the issue.

We will coordinate with you to arrange a suitable replacement or corrective action as quickly as possible, at no additional cost to you. Our goal is to ensure that every customer receives the products they ordered in perfect condition, and we take all reports of defective or incorrect items seriously to maintain trust and satisfaction.

Returns & Refunds

At VITA LUNA, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we want to make the process of returning it as straightforward and stress-free as possible. If you are not fully satisfied with your purchase, you may contact us at hello@vitaluna.com within 30 days of receiving your first VITA LUNA product to request a full refund.

Please note that the 30-Day Money-Back Guarantee applies only to the first purchase of a deodorant per customer and is designed to help new customers try our products risk-free. Due to hygiene and safety considerations, we are unable to accept exchanges or returns beyond this initial refund period. Additionally, international orders are not eligible for returns or exchanges due to shipping constraints and regulatory differences.

We encourage customers to reach out with any questions about our returns policy before making a purchase, so you can shop with confidence. Our team is committed to handling all refund requests efficiently and fairly, ensuring that your experience with VITA LUNA remains positive from start to finish.