Terms Of Use

Welcome to VITA LUNA, operated by Beauty Line Skincare & Cosmetic Sdn. Bhd. (“VITA LUNA”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website vitaluna.com (the “Site”), including all services, tools, content, and products provided through the Site (collectively, the “Services”).

By visiting our Site, browsing our content, or purchasing products from VITA LUNA, you acknowledge and agree to be bound by these Terms. Please read them carefully. If you do not agree to any part of these Terms, you must immediately cease all use of the Site and refrain from making purchases or using our Services.

These Terms apply to all visitors, users, customers, merchants, contributors, and vendors who interact with the Site. They are supplemented by our Privacy Policy, Shipping Policy, and Return & Refund Policy, which are incorporated by reference. Your continued use of the Site constitutes your acceptance of any modifications to these Terms, which we may update from time to time.

Our online store is hosted on Shopify Inc., which provides the secure e-commerce platform that enables us to sell our products and process payments efficiently.

Section 1 – Eligibility and Use of the Site

1.1 Eligibility
By accessing or using our Site, you represent and warrant that you are at least 18 years of age, or that you have obtained explicit consent from a parent or legal guardian to engage in transactions on the Site. If you are under 18, you may not use our Services independently.

1.2 Prohibited Use
You may not use our Services for illegal, unauthorized, or prohibited purposes. This includes, but is not limited to:

• Violating copyright, trademark, or other intellectual property rights.

• Circumventing security protocols or introducing malicious software.

• Attempting to disrupt or manipulate our systems, data, or networks.

1.3 Account Responsibility
If you create an account on our Site, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Any unauthorized use of your account must be reported immediately.

Section 2 – General Conditions

2.1 Right to Refuse Service
We reserve the right, at our sole discretion, to refuse service, terminate accounts, or restrict access to the Site for any reason, including suspected fraud, abusive behavior, or violation of these Terms.

2.2 Transmission and Security
While we implement industry-standard security measures, some information transmitted over networks may be subject to technical adaptation, alteration, or delay. Sensitive information such as credit card data is encrypted using secure protocols.

2.3 Intellectual Property
All content, logos, designs, text, graphics, and software on the Site are owned or licensed by VITA LUNA and protected by applicable intellectual property laws. You may not reproduce, distribute, or exploit any content without express written permission.

Section 3 – Accuracy and Completeness of Information

3.1 Information on the Site
We strive to provide accurate and current information, but we do not guarantee that all content is free from errors or omissions. Product descriptions, images, pricing, promotions, and availability are subject to change without notice.

3.2 Reliance on Information
The Site’s content is intended for general guidance only. You are responsible for verifying information independently before making decisions or purchases. Historical data or previously published content may no longer be accurate or relevant.

3.3 Modification of Content
VITA LUNA reserves the right to update or revise any information at any time. It is your responsibility to monitor changes to the Site and related communications.

Section 4 – Products, Services, and Pricing

4.1 Product Availability
Certain products may be offered exclusively online and may have limited quantities. We reserve the right to limit the quantity of products purchased per customer, per household, or per order, and to refuse service to any individual or entity.

4.2 Product Descriptions
We make every effort to display products accurately, but variations in color, size, and appearance may occur due to device settings, photography, or other technical factors.

4.3 Pricing and Changes
All prices are subject to change without prior notice. We are not liable for any temporary inaccuracies in pricing, promotions, or shipping costs. Any errors identified will be corrected at our discretion.

4.4 30-Day Money Back Guarantee
VITA LUNA offers a 30-day money-back guarantee applicable only to the first purchase by a new customer. Refund requests are subject to verification and must comply with our Return Policy. Fraudulent or abusive requests will be rejected.

Section 5 – Accuracy of Billing and Account Information

5.1 Account Information
You agree to provide complete, accurate, and up-to-date information when creating accounts or placing orders. This includes billing, shipping, email, and payment details.

5.2 Order Limitations
We reserve the right to refuse or cancel any order for any reason, including suspected fraud, abuse, or reseller activity. Multiple orders placed from the same account, credit card, or address may be limited or canceled.

5.3 Order Changes
If an order is modified or canceled, we will attempt to contact you using the information provided. We are not liable for delays in communication due to inaccurate contact information.

Section 6 – Optional Tools and Third-Party Services

6.1 Third-Party Tools
The Site may include access to third-party tools, plug-ins, or resources. These are provided “as is” and without any warranties or endorsements from VITA LUNA. Use of such tools is at your own risk.

6.2 Third-Party Links
We may provide links to external websites. These links are for convenience only, and we are not responsible for content, policies, or practices of third-party websites. Any transactions conducted on external sites are subject to their terms.

Section 7 – User Feedback, Comments, and Submissions

7.1 Ownership and Rights
By submitting content, suggestions, or feedback, you grant VITA LUNA a worldwide, royalty-free, perpetual license to use, modify, and distribute your submissions without compensation.

7.2 Prohibited Submissions
You may not submit content that is unlawful, offensive, defamatory, infringing, or harmful. You are responsible for ensuring the accuracy and legality of all submissions.

Section 8 – Privacy and Personal Information

Your use of the Site may involve submitting personal information. All personal data is handled in accordance with our Privacy Policy, including collection, storage, processing, and sharing practices.

Section 9 – Errors, Omissions, and Limitations

We strive for accuracy but cannot guarantee that all information, promotions, or product details are correct at all times. VITA LUNA reserves the right to correct errors, update information, and cancel orders if necessary.

Section 10 – Prohibited Uses

You may not use the Site for any of the following:

• Illegal activities or violation of local laws

• Harassment, defamation, or discrimination

• Introduction of malware, viruses, or malicious code

• Unauthorized collection of personal information

• Spamming, phishing, scraping, or fraudulent activity

Violating these rules may result in immediate account termination and legal action.

Section 11 – Disclaimer of Warranties and Limitation of Liability

The Site, products, and services are provided “as is” without warranties of any kind. VITA LUNA does not guarantee uninterrupted or error-free use. We are not liable for any direct, indirect, incidental, or consequential damages arising from use of the Site or products, including lost profits, lost data, or loss of opportunity.

Section 12 – Indemnification

You agree to indemnify, defend, and hold harmless VITA LUNA, its affiliates, employees, officers, and partners from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.

Section 13 – Termination

VITA LUNA may terminate or suspend your access to the Site at any time, with or without notice, for violation of these Terms or other reasons deemed necessary. Obligations incurred prior to termination remain enforceable.

Section 14 – Governing Law

These Terms are governed by the laws of Malaysia. Any disputes arising from these Terms shall be resolved under Malaysian jurisdiction.

Section 15 – Changes to Terms

We reserve the right to update or amend these Terms at any time. Your continued use of the Site constitutes acceptance of any changes.

Section 16 – Contact Information

For questions regarding these Terms or the Site, please contact us at:

Email: hello@vitaluna.com